Check below to see the two options for when requesting for a ticket refund for Starlite Ferries. Please note that refund requests are subject to surcharge fees. Starlite Ferries' standard policy on ticket refund is 20% surcharge fee before departure and 30% after departure.
A. Direct Deposit (Passenger Account)
1. All requests must be emailed to shiela.escarez@starliteferries.com and salesandmarketing@starliteferries.com. Email must include the following details:
a. Ticket Number
b. Copy of Booking Voucher
c. Copy of Valid ID of the passenger requesting the refund
d. Contact# of the passenger
e. Reason for Refund
f. Supporting documents if needed
g. Bank Details
2. Refunds will be transferred to the passenger's account within (Starlite accounting team to decide) working days.
B. Refund at the Port
1. A passenger can refund the ticket at the port of origin by presenting the following:
a. Printed booking voucher
b. Valid ID
2. Passengers will receive cash refund for the refunded tickets.
IMPORTANT NOTE: Only unboarded tickets can be refunded.
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